PROTECTION OF PERSONAL INFORMATION

PROTECTION OF PERSONAL INFORMATION (POPIA) ACT

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This is the privacy policy of both our registered entities:
SmilingOne PTY Ltd & The SmilingOne Foundation (NPO)

Postal Address: PO Box 31153, Tokai 7966, Cape Town

(herein referred to as “THE COMPANY”)

THE COMPANY, its subsidiaries and affiliates (collectively “THE COMPANY”, “us”, “we”) understand the value of your personal information and the importance of protecting any and all personal information gathered by THE COMPANY.

This document describes how THE COMPANY collects and uses your personal information, who we share it with and your choices and rights with regards to your personal information.

The above mentioned applies to any information we collect from you in person or from a digital environment during any interaction, including our website, social media sites or mobile services, in writing or orally, and for any valid or lawful reason.

THE COMPANY adheres to the 8 conditions within the POPI Act for lawful processing:

Accountability - The responsible party must ensure compliance with the POPI Act
Lawfulness - The collection of personal information must not be excessive, it must be legally justifiable, and it must not be collected from third parties without good reason
Purpose limitation - Personal information must only be collected in connection with a specific purpose and must not be stored for longer than necessary
Restriction on further processing - Personal information may only be processed for a purpose other than that for which it was collected under specific conditions
Information quality - Personal information must be complete and accurate
Openness - Personal information must be processed in a transparent manner
Security safeguards - Personal information must be processed securely and the responsible party must provide notification of any data breaches
Data subject participation - People must be allowed to access their personal information and request that it is corrected or deleted if it is inaccurate

1. Collection of Information

By using our website, any part of our enabling platform (online & offline) or communicating with any of our coaches & change agents, you are accepting the practices described in this privacy policy.

THE COMPANY is subject to the Protection of Personal Information Act, No.4 of 2013 (“POPIA”), of which the provisions came into effect on 1 July 2020. All public and private entities have until 1 July 2021 to ensure that they are fully compliant.

According to “POPIA”, personal information is defined as any information relating to an identifiable, living, natural person and where applicable, an identifiable, existing juristic person, including, but not limited to:

information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
information relating to the education or the medical, financial, criminal or employment history of the person;
any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignments to the person;
the biometric information of the person;
the personal opinions, views or preferences of the person;
correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
the views or opinions of another individual about the person; and
the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.

Depending on how you interact with us, personal information we collect may include but is not limited to:

your name & surname
email address
postal address

residential or business address
business VAT number

contact telephone number (fixed or mobile)
identity number

You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

We may also collect other information that does not identify you personally, but that we might require with regards to delivering our service to you. The above-mentioned might include but is not limited to, geographic location and home language. Should we link this information to your personal information, all of the above will be treated as personal information.

When you choose to enroll for our personal development courses and in-depth coaching programs you enter into a coaching agreement with us which clearly states the purpose for which the contract is to be carried out, allowing us to collect, process, store and retain your special personal information which includes sensitive data shared in the session space. Without your special personal information we cannot provide you with the coaching service.

2. Information collection process

Information is gathered from your opt-in via our enabling platform (online or in person) as well as proposals and service agreements in respect of the services delivered by THE COMPANY, by our marketing team, by our coaches and change agents.

All of the above information is used to enable us to deliver the service we offer and in particular the information is used by our coaches & change agents and our administration staff.

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise the site for visitors giving a better browsing experience. We may use IP addresses to help diagnose problems with our servers and track movement within our website.

Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Cookies are used to collect general online usage by using a cookie file. If used this cookie file is downloaded without prompting. It will be placed on your hard drive with information transferred to the hard drive allowing the cookies to be used for data collection. A cookie is used to improve any services/ products, or overall website characteristic we offer you.

If you decide to decline acceptance of cookies, you may not have access to or receive limited access to, some features on the website

3. Lawful, fair and transparent processing

To ensure the processing of data is lawful, fair and transparent, THE COMPANY maintains a Register of Systems which we review annually.
You have the right to access your personal data and any such requests made to the THE COMPANY are dealt with in a timely manner.

4. Use of your personal information

All data processed by THE COMPANY is done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interest.

Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent is kept with the personal data.

Where communications are sent to you based on your consent, the option for you to revoke your consent is clearly available.

Note that the processing of our customers’ personal data is required to fulfil contractual purposes . We gather this data when you register as a user on our website, subscribe to a mailer, engage with us in an interview or via our online webinars and/or purchases our product/services.

We may use your personal information for any and all of the following:

Perform administrative and business functions and internal reporting.
Send administrative information to you.
Respond to your inquiries and fulfil requests by you.
Inform you about and provide you with necessary communication.
Update our records and keep your contact details up to date.
Delivering the contracted service;
Maintaining an electronic database and accounting department for the purposes of delivering the contracted service;

We engage in these activities to manage our contractual relationship with you, to comply with our legal obligations or for our legitimate business purposes.

We provide you with marketing materials, for example to:

Send marketing communications to you.
Establish, manage and maintain our business relationship with you.
Compile statistics.
Process and respond to questions, concerns and complaints.
Fulfil legal and contractual obligations.

5. Your rights as a data subject

The POPI Act provides three data subject rights: access, correction, and deletion. These rights are only available under limited circumstances and apply to personal information that is:

Inaccurate
Irrelevant
Excessive
Out of date
Incomplete
Misleading
Obtained unlawfully

You may contact THE COMPANY to:

get a copy of your collected data
to update your data
to unsubscribe from mailing lists
to delete your data

THE COMPANY commits to:

treat your personal information as strictly confidential;
take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
ensure access to personal data is limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information.
provide you with access to your personal information to view and/or update personal details;
promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request;
ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
upon your request, promptly return or destroy any and all of your personal information in our possession or control; and
not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.

email: karina@smilingone.com

6. Sharing your personal information

We may share your personal information for the purposes set out in this Privacy Policy (as applicable):

Where you consent to the sharing of your personal information;
As a direct result of our contractual obligations;

For other legal reasons:

We may share your personal information in response to a request for information by a competent authority in accordance with, or required by any applicable law, regulation or legal process;
Where necessary to comply with judicial proceedings, court orders or government orders, or;
To protect the rights, property or safety of THE COMPANY, its staff, business partners, you, or others, or as otherwise required by applicable law

We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations (save as permitted herein) in relation to your personal information.

You may find third party links on our website. These are links to resources that we believe may be useful, however, they are operated by third parties that operate under different privacy policies. Any third party website on our site has a privacy policy. We encourage you to review those privacy policies, as we have no control over the information you may submit to those third parties.

7. Direct marketing

THE COMPANY may send you communication with regards to direct marketing in the event of news, updates, courses, events - relevant to our purpose. Should you wish to no longer receive marketing communications from THE COMPANY via email, SMS or phone, you are at liberty to opt-out of receiving such information from us at any time and manage your communication preferences.

In the event that you unsubscribe from receiving marketing material, please note that we may still send you administrative communication as part of our ongoing agreement and as needed.

8. Updates to this privacy policy

THE COMPANY reserves the right to update this Privacy Policy at any given time. Should we do so, we will ensure that the updated version of the document is communicated to relevant parties and individuals.

9. Information officer

Should you have any queries or complaints regarding our privacy policy or the application thereof you can contact:

The Information Officer: Karina Andersen

E-mail address: karina@smilingone.com

We are an a mission of activating South Africa's full potential - one person at a time!

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WHAT WORKED WELL

TRUSTED SPACE, RELATABLE ADULT, OPENING UP ABOUT CHALLENGES, SHARING EMOTION

The Change Agent has been a trusted relatable Adult for the Students to come and share and explore their Challenges in groups and in one-on-one engagement sessions. Opening up can for many Students be daunting as they do not have someone to talk to, or trust in. We have seen Students fully engage in this space offered to them and using the Change Agents to hold space for sharing of challenges and deeper feelings.
The one on one sessions are offered to our After School Club Students. It assists us to measure where they are at with understanding their tools, and what we must further build on. The Students appreciate both the group space and the personalised space.
The one on one sessions has also been an alternative to Students that did not want to be part of the After School Club (a group process), yet found that The Responsible Individual was something they really needed to be a part of. We have 11 Exposure Students that make use of regular 1-on-1’s. Last year these Students were more drop-in’s - now they are consistent in the process.
The venue that the school provided has been an exceptional space which Students identify with as the place of their development. It has been a safe space for interpersonal engagement for their development through The Responsible Individual and the gathering of Champions who are interested in changing their lives for positive Academic results.
The Grade 12's took full advantage of the space we provided after they had been thrown into speed Studies with excessive academic classes due to COV19. Grade 12 students came to release and share their Challenges with us. We hosted sessions for them to identify the abnormal/intense school tasks as an opportunity. One-on-one sessions were hosted for Grade 12 students who felt that they needed to deepen their understanding of personal Challenges hindering them from focusing on school tasks. Lorenzo Jantjies - one of the Grade 12s - became a real Champion of Change this year - inviting his fellow mates to session. They realized they needed a more intensified approach to strengthen their toolkits. They brought their lunches to sessions and enjoyed a space to relax and have open dialogues.

STUDENTS EMBRACE THE SMILING ONE APPROACH, CONCEPTS/TOOLKIT & WAY OF ENGAGING

Students are connecting with the Change Agent and the approach that SmilingOne uses. As time progresses we find that Students are becoming well known to the approach
Students are becoming Champions of the program which sparks curiosity amongst their fellow students. This has really stood out in the year of the pandemic! We have seen many more students showing interest. The Champions are bringing other Students along with them to benefit from the trusted sharing and development space.
We made graphic and colourful illustrations of the concepts and hanged them on the walls in the SmilingOne classroom, which sparked further interest of the Students. At first it was not easy for them to identify or relate to all the concepts, now it has become so much more tangible for them, easier to use - the visuals are greatly appreciated by the Students.
Students who enrolled in our program the year before (while still in Grade 11) are now showing up more intensified as Grade 12’s in our program. We also receive great feedback from Grade 12 teachers on how one of our Champions is impacting his fellow Grade 12’s positively, bringing them with him to sessions (Lorenzo)
We have seen students who last year experienced TRI through Exposure Classes to enrol in the program this year for support and then to be chosen for the Accelerator Program (a bridge between matric and their tertiary studies)

INSIGHT INTO DISENGAGEMENT | WE ARE EQUIPPED TO SUPPORT THEM

Students development through the program is revealing to us different aspects of why the disengagement happens and why it is so important to address. We have been learning as much as the students have so we can better support them to navigate through their challenges. Disengagement often leads to drop-out of school which will severely impact their future and any possibility for a promising life and career.
Students follow trends, what is popular amongst the youth.
Students do not consult or ask advice which often leads them to make choices alone - going solo in their adventures.
Students close down and are secretive about their feelings - suffering in silence
Students prefer gangsterism over families, they are much easier accepted in the gangs than in their families. At home there is expectations. In gangs… what flows goes.
Students regard the teachers almost as their parents - meaning someone they cannot easily share with - this is how they have framed it. Every adult is often perceived by students as a threat - as someone they cannot engage with. It makes it hard for them to open up and share. So they don’t accept the guidance and the teaching offered.

VIRTUAL SPACE DURING LOCKDOWN

During lockdown we created a space for the Students to communicate with us and stay connected with the Change Agents. This allowed them to share about their Challenges and experiences with the changes that came with the lockdown.
Old Students who were previously part of the process rejoined due to the Change Agents reaching out to them during the lockdown (via WhatsApp and phonically).
We posted videos in the virtual space and shared daily inspiration. We had 3 Change Agents in intensified daily sharing to inspire and motivate the students.
Our connection with Students never faded during time of Lockdown, on the contrary it increased. It wasn’t a usual thing to have the Change Agent so intensified in a virtual space, coming right into the home. It lead to the Change Agents being easily invited to house visits once lockdown was eased in June (activity 3).

ARMY OF SUPPORT (READ MORE UNDER ACTIVITY 2)

Partnership with the School and Teachers worked very well and was intensified during the Pandemic. We had access to the intercom system. Our sessions were announced via intercom. It was helpful instead of us going from class to class to remind Students. Teachers also reminded Students, nudging them to attend sessions.
The Principals and Management was guiding us in Covid-19 safety strategies of the School as we reopened School. This added to the strength in togetherness as we keep nurturing our Partnership.
We got a second classroom - one for the Students process and one for the Teachers process during the pandemic times to ensure no cross contamination, shows a strong Partnership - how willing they are to work hand-in-hand with us

WHAT WORKED WELL

THE SMILING ONE CLUB SPACE HAS A MULTI PURPOSE - ALSO A SPACE FOR EXPOSURE & GATHERINGS:

The school gave us a 2nd classroom this year (2020) which is a re-creation building and the possibilities of the space is endless.
We had many Students keen to be in our space - mix of exposure students and intensified students in our project.
We had warmth, laughter and depth in our space. Where Students can come and share anything that troubles them.
We had many Students come and use the space to do Homework and extra curriculum activities. It was easier for them to seclude themselves from the busyness of school in the SmilingOne Club Space to focus on priorities at school.
The SmilingOne Club is a real connection space for Students from Matric who used the space to connect with our sessions, during a time of much difficulties and pressure. We always make sure that we open the space for them to share with us.
The SmilingOne Space is identified as a space where all Students can come for support and guidance. Students enjoy a quiet peaceful atmosphere to focus on extra school work. We have a little library to keep students busy reading - where they can borrow books from the space. The Matriculants have come to eat lunch in our space while having sessions at the same time.

OPEN DIALOGUE:

We have built solid relationships with Students which has allowed for trust in the shared space
The space is one of shared responsibility in regards to openness with the Students.
Our enabling platform is established at the school and the students use it to share with us about everything. We have touched upon many issues that is challenging in the Students life. Students have trusted us with numerous issues and shared topics which we could address.
We particularly made sure to understand which Changes and Challenges arrives in the school environment and bring it to the Exposure Classes for discussion. To learn and understand.
Our meet and greet on school grounds with Students assists us in gaining familiarity. Which makes it easy for Students to come to us and where we can address topics which affect the Students, Teachers and the School.
We are very lucky to be allowed in the Students and Families lives in the community through the open dialogue.
We discover so much of their culture and school through their sharing.
Students are communicating our The Responsible Individual language. It has been amazing to be involved in such a discovery.
Challenging issues are easily talked about. Teachers call us to assist them with open dialogue, addressing issues in an efficient way. There has been several instances where behaviour issues has been addressed - calling upon SmilingOne for assistance and enrolling Students to the program to see Student improvement.

IMPROVE SCHOOL CULTURE:

Having fun with innovative learning - Students are involved in their learning process with fun debates, challenging each others ideas and opinions.
Along with our Objectives to influence school culture - inner development also compliments academic progress. Many Students who have been in classes with disruptive reputations are welcoming us to have open dialogue to improve classroom humour and engagement with Teachers.
Students who are disruptive and have behavioural issues are on our radar - to be motivated and influenced in a positive way. We make sure that we identify these social leaders on school who are influential to their Student Peers. We do our check-ins with them to maintain a familiarity around our program and support - engaging in conversations regularly so as to build trust and invite them to expand on their toolkits.

FAMILIARITY | CHANGE AGENTS AS BEACONS IN A CHALLENGING ENVIRONMENT:

PRESENCE: We have made sure to show up and be present in every single class at school - exposing them to TRI - helping the Students to understand that they can come to us in groups of Friends or as a Class and also as an Individual. Any Challenge that they might be facing, we are here for them. They should feel free to come to us so that we can assist them in learning and understanding their Challenges.

BUILDING TRUST: The light touch dialogues build trust with the students and invited them to a safe space in our SmilingOne Club where Students can come and comfortably explore their Challenges. The Change Agents are a constant presence at school, they are beacons of light and continue to build the familiarity and share topics with the Students that are really interesting and engaging.

SAFE SPACE: The Change Agents are neutral when it comes to Challenges that arise on school. When it comes to their personal issues we have no Judgement. These are qualities that appeal to the Students.

A PLACE TO SAFELY RELEASE: During the Pandemic when School opened (for grade 12’s) we had grade 12 groups coming to see us, sharing about their Challenges and having a place to release their tension in our space. Now more grades are back at school and we have adjusted to the new schedule so as to be available for students. Interest has been building through the Exposure Classes over the past year. Students are looking for the Change Agents to motivate them and to share with them Challenging situations to gain understanding about what they are going through.

RECRUITMENT SPACE:

Going from class to class to involve students in light touch dialogues so as to invite them into a better understanding about self and also to get to learn how they contribute to the school culture. Each one is a contributor.
We used the Exposure Classes to invite the Students for more personal one-on-one sessions in our SmilingOne Club or to join the After School SmilingOne Club group sessions. We had Students that would always ask questions after the Exposure Classes and would like to know more. We invited them to the intensified process.
Our Light touch dialogues took the shape of the Change Agents making many rounds on the school premises, checking in on Students in a more informal way - blending into their every day. These opportunities were concluded with the Change Agent always being available for one-on-one sessions.
All we initiated was re-emphasised by a Teacher or a Student who through their own experience helped promote the project. The Teachers were especially resourceful as a new angle and first hand experience from their own process. They could easily speak on behalf of the program and encourage students to enrol and show up for the project. Teachers were our Ambassadors.
The opening of school for 2021 was big for us, new students became familiarised with SmilingOne. We went to the grade 8’s, fresh in High School, introduced ourselves and extended the invitation to be part of the After School Club, informing them that SmilingOne serves as Learner Support for the school. In our invitation they were made aware to feel free to come and speak to us about any issue whether academically or with students or socially. Our ‘road tour’ also helped Teachers become more aware of our presence - as we extended the invite to them to send Students to SmilingOne which they may identify having issues. Those already familiar with us, felt our presence from day one.

WE INVEST IN EDUCATING MORE NURTURING ADULTS TO TACKLE LEARNER DISENGAGEMENT

We have identified the need for Teachers to be involved in our program on a weekly basis with their own personal group session. They are now getting first hand experience of The Responsible Individual™ program and discover valuable tools to become better versions of themselves and much better teachers… this assists them in showing up for the Academic development… walking alongside the Student as a trusted partner in education… so as to better support the student in addressing the challenge of Student disengagement and becoming a contributor in a positive School Culture.
Teachers are now identifying deeper layers to Learner Disengagement and they trust that our program is an ideal access point to deal with aspects outside of academic issues (Personal Challenges) which automatically compliments the Students academic development.
Teachers are seeing significant changes in students after they have been to our exposure classes. The Students are more engaged and show up in class, ready to focus on Academics.
We are experiencing a beautiful coming together in our Partnership with the school. Teachers are always eager to assist us when we ask. They have been a great 'Army of Support'.
The Teachers in the program are asking management if SmilingOne can present the Value system of the Department of Education at school. This shows that our Partners in Education are keen to continue to build on the Partnership with SmilingOne - and that we have grown in Partnership. This work falls outside the scope of our work currently = means they needed to come on board with funding. We regard it as a very positive development that we are nurturing.

DIRECT PARENT ACCESS/TIME: In April 2020 onwards our phone calls to Parents intensified to make appointments for House Visits and to check in on Students coping through the pandemic - this made a huge difference in families becoming more familiar with us and the program. During a house visit we have learnt what challenges the Parents have revolving the Students.

TRUST BUILD TO PARENT: We have on numerous occasions found that Families open up about personal Challenges. They allowed us into a personal space in family challenges during our house visits.

360 FEEDBACK ON STUDENTS | SPACE TO SHARE: It is essential for us to understand the Student through the eyes of Parents and GrandParents. Here we see what Challenges the Students are dealing with in the home environment. We provided a safe space for them to discuss issues that revolved around their kids.

SOUNDING BOARD FOR PARENTS: What was particularly interesting/important was the understanding that was built between SmilingOne and Parents. On many occasions Parents contacted us to ask for a visit and advice in regards to Challenges that the Parents were facing to understand the Child. This shows us increased involvement from the Parent to be a partner in the Childs/students education (inner/outer)

AGILE DURING LOCKDOWN: We always had a place to go and check on the Students (at home). Our Student session space was moved to their homes and it was the perfect place for the Parents to join in on sessions. The parent had the option to benefit and equip themselves to understand more about the student - normally those sessions would have taken place at school. So the pandemic really was a win in this regard.

SAFETY | MINDFULNESS IN HIGH RISK AREA: The Change Agent being mobile made it much easier for them to navigate around in the area to the Students' Houses. The area is not really safe - however it made a difference having a car. Also Franklin grew up in the area which meant he understood to be aware while moving around.

EVIDENCE ON IMPACT | PARENTS & STUDENTS TACKLE CHALLENGES BETTER: We experienced dramatic Changes in the parent/student relationships during this time. The Parents observed changes in the Students behaviours through first hand experience of how they dealt with the challenges in our sessions (Students and Parents present). The Parents and the Students are now equipped to tackle the identified Challenges differently

PARENT SUPPORT: There has been instances where Parents call upon the Change Agent to chat to the Student. There have been challenges that made some of the Students contemplate dropping out of school and Parents ask the Change Agent to speak to the Students. Parents also got involved and wanted to know how to handle certain situations when it came to challenges that the Students are facing.

DIRECT INSIGHT: By doing our House Visits - we had direct insight to the Learners and Families living conditions. Families shared insightful developments that is influencing the Learner. We had an opportunity to build a relationship with families based on the assistance and support for Learners which allowed us to see Learner background, Family structures, and financial circumstances. We also get to see hobbies, sports activities, and talents of the Learners outside the school environment.

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WOMENS DAY 2020

Such a beautiful morning at Ravensmead High School celebrating the women at the school... teachers and students... leaders of today and tomorrow... we gifted 300 roses as a welcome back to school and a token of appreciation for these beautiful gifted women showing up for their education.

We tasked the young men at the school to write the notes for the flowers.

We treasure our partnership with the school and look forward to supporting them in this stage of more learners returning to school.

We at #SmilingOne provide the very important puzzle piece of inner education... this allows learners to maximize on their school career... understanding the inner as well as the outer environment so much better ... a TRI Toolkit equips the students to navigate life and learning...

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What a delight it is to walk next to someone and feel their presence - to have the privilege to observe their journey unfold in front of your eyes - from a caterpillar into a butterfly. I am so grateful.

The SmilingOne Ravensmead High School project has given me this opportunity. I have seen how Students who had lost hope and Teachers who had lost motivation found their stride again - their curiosity reignited - their focus sharpened - elevating themselves in the arena of education.

Early 2020 I was welcomed to Ravensmead High School by Students and Teachers. I took over the baton and the platform already established in the first project year.

I was immediately touched by the way my fellow SmilingOne Change Agent Thulani Siqwana engaged the students, he instantly brought smiles to their faces. Countless students came to him, talked to him about their challenges. Students interacted with such trust and openness.

Before I knew it, we had 54 Students enrolled in our SmilingOne ‘After School’ Club’ Our 2 container classrooms at the back of the school became a refuge, a place to silence and to escape the busy school environment of 1200+ Students. Students came for sessions, they came to do their homework and tasks – there was just a different atmosphere in the Club. We celebrated birthdays, we cried alongside each other and laughter filled our space as we learned from each other.

We are not what happens to us!

The year 2020 turned out to be a very different one, a really challenging one. The pandemic asked us to change our approach and invited us to a way of togetherness that we could not have imagined. It strengthen us as a team and deepened our connection and partnership with Ravensmead High School. A new path opened. After we went into national lockdown we reached the students using technology, hosting sessions through video calling, voice calling, daily inspirational videos and online check in’s to see how everyone was doing. House visits were a great opportunity to engage more deeply with Parents and welcome them to the session space. Also the teachers got included…

“Teachers play such a crucial role - they are the backbone of our society. It is through their guidance and dedication that young people are given the power and tools of education.”

Our investment in the Teachers as an important Partner in Education was another exciting upgrade. Enrolling them in our values based leadership programs helped them with tools to mend the relationship both with themselves (inner work) and between Student and Teacher (bridging the gap). They had witnessed many changes in Students who attended the SmilingOne Champion of Change Program and were both eager and curious. Their progress has been incredible - they have gained confidence in their career and learned new skills and ways to handle their challenges (inside/outside the classroom).

It was a wonderful surprise to experience more of the Matriculants make use of the session space. They went through a really challenging educational journey in 2020 - the added pressure of passing Matric in a year of the Pandemic. No matter the mood – we at SmilingOne were there for them. It inspired us to select a handful of them to join our Accelerator Program - a bridge between finishing secondary school and venturing into the next part of their educational journey.

This challenging year gave us a new way of thinking, a new way of connecting and a new way of being with each other. It was a true year of expansion with an added bonus of having access to all our tools and programs via the Circles of Change™ (online) Academy - available to both the Students and the Teachers of Ravensmead High School. Even though there was a lot of pressure – we were moulded in the fire of this process. Today we have sounder relationships - beautifully crafted connections - and become so much more intentional about how we build each other and share our learning, values and purpose.

I am because you are!

This is the essence and what makes relationships and projects gel.

with LOVE, Franklin

THE RESPONSIBLE INDIVIDUAL™ (TRI)

Our depth coaching methodology shaped in the FIRE of a Journey. Karina authored our TRI Manual and published it in June 2008.

2000 copies were printed and donated to the SmilingOne Prison Processes (sponsor: ABC Press).

In the first couple of years the prison project expanded like wildfire. Karina ran the TRI program in 7 prisons in the Western Cape, South Africa. Pollsmoor Prison become the 8th process a few years later.

Karina found these raw diamonds inside prison - the Change Agents in the making - they were gradually being polished through our Circles of Change™ Educational Engine and deployed into projects within their high risk communities upon reintegration.

WHEEL OF CONSCIOUSNESS™ (WOC)

Our Awakened Leadership Model shaped over another 8 years (2013 -2021). It is the culmination of 14+ years of transformational journeys and bringing personal values-based leadership development into different environments:

prisons: since 2008
boardrooms/corporate: since 2012
journeying with families, schools & youth since 2013
journeying with leaders, coaches & entrepreneurs, building high performance environments & toolkits since 2012

A unique recipe that allows for both healing & active development.

Access via our online Circles of Change™ Academy.

Initiation: RECLAIM YOUR POWER (RYP)
Foundation: FIT4RESPONSIBILITY (TRI1)
Integration: AWAKEN LEADER WITHIN (TRI2)

COACH EDUCATIONAL TRAINING

Since 2008 we have been educating Responsibility Coaches & Change Agents - we call them TRAVEL COMPANIONS.

In 2020/21 we have brought our coach training online to service both SOF beneficiaries on a larger scale as well as a global clientele.

THE TRAVEL COMPANION becomes versed in The Responsible Individual™ (TRI) Depth Coaching Methodology and walks THE PATH of Awakened Leadership - equipped to meet clients in a deeper field of exploration.

Join our global team of coaches & change agents.

It was my attendance at Smiling One’s AGM in 2019 that sparked my curiosity, as immediately as Luyanda started to speak. This was then swiftly followed by the open and vulnerable sharing of Change Agents Thulani and Bradly expressing their sincere and impassioned purpose in guiding young people. Franklin had to join us virtually that day.

For a lot of people, this kind of raw open vulnerability and authenticity is totally foreign. I am not one of those people. Yet, here I was...utterly blown away, profoundly moved and deeply inspired.

What was it I asked? Why was this particular meeting so different?

I don’t think it’s just one thing. Yes, to the open emotional sharing - some people never experience that in a life-time. Sad, but true. However, there was something more than that. It felt like a very particular context. The context of adult men, having committed a crime acknowledging their wrongs yet extending their bravery a step further – to acknowledge something far more painful…

How they have been let down. Let down by their fathers, their mothers, their families, their communities, the system, life and finally themselves. Why wouldn’t you give up on yourself facing such insurmountable struggle?

And here they sat - with all the weight of that grief looking into the fresh face of a young person - with only one reminder. They can choose a different path. That despite not having what you so deeply need, that despite life taking away from you what you loved the most, you can still choose a better decision for yourself. One decision at a time. You don’t have to give up on yourself just because your environment has failed you.

What a heart-thumping bell to hear!

I cannot imagine what it must feel like to be so young, facing unimaginable challenges, and hearing an adult speak so utterly and directly to all those very-same feelings; words that say, ‘I hear you’ ‘I see you’ ‘I’ve been there’ ’This is what I’ve learnt.’

It is this that makes SmilingOne so utterly unique. That by bringing Change Agents back into relationship with themselves, their communities and specifically, the youth, they offer redemption to both – and the community builds a stronger base. It is this inter-relationship of the power of the individual to heal themselves, becoming the healer in service of others. It is no small task, takes enormous courage, sincere self-reflection, and complete commitment to a purpose bigger than you.

It is not often you come across a self-improvement programme that speaks to such a full circle of development. The emphasis is on ’self’ in improvement. At SmilingOne, the individual's growth and improvement is not separate to the improvement of the whole/community. I remain, astounded.

Of course I wanted to support that kind of endeavour - and so, here I am, as a board member.

This happened to co-incide with the arrival of the pandemic - as if life couldn’t present itself with any more difficulties for people. Overnight, the Change Agents were presented with having to find new ways to remain engaged and inter-active with the students. Not only did they do this, but they stepped up their game! 2020 found SmilingOne’s principles land in the hearts and minds of Parents and Teachers alike - growing an Army of Support that can only contribute to young people creating better lives and better futures. This is hugely significant, because the pandemic stretched absolutely everybody’s resilience. The fact that SmilingOne could offer support to a wider reach is incredible, the impact of which will be felt for a long time. Teachers were particularly placed in a difficult position during the pandemic. It does not surprise me to hear that they want to present SmilingOne’s model to the Department of Education. They needed the support, but more importantly they need the right kind of support and not money thrown at plasters. To hear teachers say they are re-invigorated with their passion for teaching speaks volumes to SmilingOne. You can’t expect a child to learn from someone who is frustrated, exasperated or angry. It doesn’t work that way.

This is not to say that SmilingOne hasn’t had their share of challenges too. As a board we had to navigate losing Thulani to further his studies and re-negotiate our terms of engagement with Bradly who was on a sabbatical. It is with great respect and admiration that throughout both of these processes SmilingOne was able to stick to their core principles, to engage respectively but also to keep the purpose of SmilingOne’s mission at the forefront of their minds - basing decisions by looking at long-term consequences and always with the interests of the students at heart.

Looking back at 2020, what a year! Smiling One has not only achieved its goals but superseded them! What was a community oriented programme has become a global one - seems fitting for a pandemic year?! I have been so impressed and inspired by the level of focus and energy from both Karina and Franklin literally grabbing the bull by its horns and whipping it! You have both gone over and beyond what was asked. Our board meetings every second week throughout the year was a tremendous focus and I believe helped us to stay on track, re-evaluate and attend to the next change of events that seemed to be so common. Yet, in every meeting you brought your humanity, generosity, compassion, openness and wisdom. It’s honestly a true privilege to spend any time with you and I am lucky to get inside tickets!

Karina, you are bountiful in your love and care, focus and commitment. Such attention to every single detail and moment. Your energy and passion is jaw-dropping. Franklin, what an honour. Your kindness and compassion is so palpable, your enthusiasm and generosity infectious. What a phenomenal team, utterly inspirational and exceptional.

It is a no-brainer to me that your work not only belongs in our beloved country, but that the world could have access to its fruits. It would seem so fitting that the Rainbow Nation delivers a programme that brings home the banished to rebuild communities – literally walking in the foot-steps of Nelson Mandela. I think he would be proud.

You are all the living proof of how this is possible. You are the evidence.

If ever the world needed that rainbow of hope to be fully embraced, despite all adversity - the time is now.

Lots of love
Manuela

WHO ARE YOU?

I am Luyanda, a Change Agent of SmilingOne. I am a father to my daughter, a son to my Mom and a Servant to my community. A humble person who loves people and nature. I love peace. I have peace in my heart. I am a kind and caring person who loves to be surrounded with honesty, trust and humility. I am a responsible person and take things with understanding. I know I am in charge with any actions I am doing.

DESCRIBE YOUR DREAM

My dreams is to try to change the perceptions of people - to have a positive attitude - to try to make people understand that challenges are there to teach us and to build us to be better people. I invite people to embrace the storms of their lives.

WHO WAS LUYANDA AS A CHILD?

I was vulnerable and frustrated as a child. The way I was raised. I witnessed wildness in front of my eyes. It was a big trauma to witness the violence.

As I became a teenager - due to all those challenges in my life - I expressed myself through drugs. I thought that was how I was going to take the sorrows and emotional pains away. I ended up joining the hustle life. The guys that I was involved with - we related to each other due to the challenges that we were facing. They shook us in different ways because we had different backgrounds. At times we would fight each other so badly that we even ended up in hospital. We were using drugs thinking we would be healed. But we were worse off than before. The main objective was to hustle money. Some of the guys are still serving long time in prison. I was one of them. My upbringing has made a huge huge scars inside of me.

If I could visit little Luyanda I would tell him to take care and to build communication in friendship - to try to understand. At times he rises to the surface. He is the one with those past experiences. There are times when he challenges me. I am in this new path of my life. I work on it whenever he arrives. I have to be humble and embrace him. It is very important.

WHAT HAS BEEN SOME OF YOUR BIG BREAKTHROUGHS?

When I joined the Circles of Change™ of SmilingOne in prison - in Brandvlei in 2010 - I experienced a huge breakthrough. It was fascinating and scary. At times - the guys were sharing deep emotional challenges, that they were facing. It was very touching - the sharing of their past experiences in our session. It ended up opening up my old wounds. Old wounds were breaking - it was as if it has happened yesterday. I was taken back to those guys I once associated myself with. The funny part was that the sharing in the group and the sharing of my old experiences - it was different. In my life of hustle you are not allowed to cry. We had boundaries. We had rules we had to bow to and comply to, in order to survive in the hustle of life. You don't show weakness. We were very defensive. But this sharing inside prison - in our SmilingOne Sessions - to see a man cry - it was something I could not believe. We shared things we don't share with our own families. This was my biggest breakthrough that touched me - it gave me the space and courage to cry. I was really motivated. It has made me to be curious, to want to come more and to be surrounded with this energy. The men in the group were older than me. I never thought you could plant a seed in concrete! The perception I had was that seeds grow in soil not in rocks. This process has given me the strength to not be ashamed of myself or of my past. The sharing in those circles were powerful. The power of change in 2010.

Years has gone by and it has given me the thirst to engage myself more in SmilingOne's Circles of Change™. The growth and the maturity - the understanding of the journey and of myself. The reason why challenges are there. It has been amazing!

WHEN DID YOU START THE PURSUIT OF YOUR DREAM?

It happened when I became equipped with my SmilingOne tools - The Responsible Individual™ Toolkit. My tools have shaped my thoughts and the way I engage myself with my surroundings. My tools have moulded me and guided me. Now I am having these tools. They have helped me to put things into practice. The challenges I face every day - because I am equipped with tools - I know the challenges are not obstacles of my goals and dreams.

WHAT IS YOUR ADVICE FOR THOSE IN PURSUIT OF THEIR DREAMS?

My advice to others is to be honest with self - be very humble! Swallow your pride. Take ownership of your actions. Stop making excuses and doing the blame game. You must be in charge of your life as the captain of your own ship. You must be willing to change and to be patient with yourself.

When you work towards your dreams it needs you to be disciplined and to be consistent! Be in competition with yourself only and not with others.

You must learn to say no and live a life according to your own approval and not of others. Learn to stand firm yourself and most importantly - learn to affirm. It is one of the most powerful tools - when you affirm it means you are pointing to yourself.

JABU'S UPGRADED SELF IDENTITY

MY VALUES

I value Love: I love my children, family and my friends. I always associate myself with people who add value into my life. I also like to spread my love to my community because my community is part of me. By spreading my love to the community I am giving hope to them. I am the love that I want. I am the love that I need. I am the love that I am. For me love is everything. Love puts smile on my face. Love is honest. Love is free.

I value Ownership: I am taking ownership of my life, by doing so I am owning my life and myself. I have ability to stand on my two feet and make right decision. I make right decision without fear or favour. When things don’t go my way I take full responsibility for what I did. I don’t blame other people I take ownership as a responsible individual. I walk the talk

I value Honesty: When I am honest I also attract honesty. When I am honest it means I am not wearing masks, I am transparent and everybody can see me. When I am honest I am free. When I am free I am real. When I am real I am me. When I live my life honest I will also attract honesty. I am running my own race and I am comfortable with it!

I value Respect: Respect begins with me then I pass it over to the next person or other people as well. Surely when I respect myself it is easy to respect other people as well. I choose to respect myself then I will attract respect because I am what I attract and what I give.

I value Relationships: I value protecting my partner because my partner is part of me. I protect my partner with everything I have – but responsibly. I value my partners opinion in our relationship. I don’t care about people who are busy criticising my relationship. I learn from criticism.

I value a Healthy Lifestyle because it is important to be healthy. I believe a healthy body is a healthy mind and a healthy mind is a healthy soul. I look after my body by exercising almost every day. I make sure I eat healthy food all the time and drink lots of water. I don’t do drugs, I don’t smoke and no alcohol abuse in my life. I keep my body tight by exercise and eating healthy food.

I value dreams: I dream because I know where I want to be in life. I strongly believe if I don’t dream it means I don’t know where I am going in life. By dreaming of being some where one day that means I have a vision and potential about life. That is why I value having dream in my life.

I value money: I tell myself each day that I have lot of money and that it comes without much effort. I always remind myself that I am attracting money. I value believing in money. I do whatever it takes for me to feel wealthy. By doing that I am attracting it.

I value forgiveness: Forgiving people is one of my biggest values. I admire forgiveness because when I forgive I attract best things in my life. When I forgive I also give a freedom to the person or people who has done something wrong to me. I believe when I forgive the next person I am also healing the void or wound that has been opened. I always learn something from occurrences so that I cannot repeat the same mistake. Forgiveness gives me a peace of mind, so that I move on with my life

I value affirmations: The reason I value affirmation is because I have realized everything I did started with affirmations. I always do affirmations before I begin to do whatever I want to do . I strongly believe in affirmations although it takes time to notice how powerful it is. When I look back where I came from I realize that these were affirmations and they eventually happened.

KEY ROLES

I am a Parent: I am a father to my daughter and son. I provide for them, support them and give guidance when it is necessary. I love my children more than anything in this world. My children are the blessing into my life. They always manage to put a smile on my face. I can also learn from them. They are the best thing I have ever had in my life.

I am a Friend: I am a friend to everybody, especially those around me. I am true to myself and I share my heart at times. It makes me feel good to share my ideas with friends. I believe in being honest and treating each other with mutual respect. I always try to be around people who add value into my life.

I am a Believer: I strongly believe in God. I always ask for his guidance before I do anything. I believe if it wasn’t for him I wouldn’t be here and breathing. God is amazing!

I am a Provider: I use money wisely by providing for my family and those who are my responsibility. I also help relatives and my friends.

I am an Entrepreneur: I enjoy being my own boss and doing a meaningful work. I like being the person who brings new ideas to start a new business. It is always a good thing to create opportunities for people.

I am a Man: I am a person, who respect other people. As a responsible man I take care of my family. I take care of my woman and my children. I make sure they are protected all the time. I always show them some love! I am a Leader: I lead by example. I have vision and goals to achieve. I am not a dictator. I share ideas with other people.

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KEY OBJECTIVE 1:Tackle learner disengagement by establishing a nurturing and relatable adult in a school to facilitate intensive personal development with learners

KEY OBJECTIVE 2:Improve school culture through light-touch open dialogues with learners

KEY OBJECTIVE 3:Support Family Relationships of learners who show high risk of dropping out

Karina Andersen FOUNDER

BY FRANKLIN ESAU - CHANGE AGENT & PROJECT LEAD

14 YEARS OF TRANSFORMATION

By Manuela Viana - SOF Board Member

TURN ON SOUND

TURN ON SOUND

TURN ON SOUND

KEY OBJECTIVE 1:
Tackle learner disengagement by establishing a nurturing and relatable adult in a school to facilitate intensive personal development with learners

KEY OBJECTIVE 2:
Improve school culture through light-touch open dialogues with learners

KEY OBJECTIVE 3:
Support Family Relationships of learners who show high risk of dropping out

Karina Andersen
FOUNDER