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DIRECT PARENT ACCESS/TIME: In April 2020 onwards our phone calls to Parents intensified to make appointments for House Visits and to check in on Students coping through the pandemic - this made a huge difference in families becoming more familiar with us and the program. During a house visit we have learnt what challenges the Parents have revolving the Students.  

TRUST BUILD TO PARENT: We have on numerous occasions found that Families open up about personal Challenges. They allowed us into a personal space in family challenges during our house visits. 

360 FEEDBACK ON STUDENTS | SPACE TO SHARE: It is essential for us to understand the Student through the eyes of Parents and GrandParents. Here we see what Challenges the Students are dealing with in the home environment. We provided a safe space for them to discuss issues that revolved around their kids.  

SOUNDING BOARD FOR PARENTS: What was particularly interesting/important was the understanding that was built between SmilingOne and Parents. On many occasions Parents contacted us to ask for a visit and advice in regards to Challenges th